IT Helpdesk Specialist

Office/Remote, Croatia


• Helping with daily tasks, handling requests and error reports by phone/tickets
• Working independently on finding solutions with the help of our service catalogue
• Providing proactive suggestions for improvement
• Keeping direct contact with our clients and internal users
• Handling requests for changes and orders
• Being in charge of communication with the company HQ, shops and distribution centres
• Being in charge of TopDesk administration (setting priorities, contacting clients, supervision)


• You speak German (at least B2 – fluent) and /or French (at least B2 – fluent) and/ or Italian (at least B1 – independent user) -ideally combination German -French or German-Italian or French-Italian)
• Ideally, you already have basic experience with service desk, help desk or some other IT area
• Advantage: basic IT education
• You are interested in IT and highly motivated to acquire relevant knowledge
• You know how to use Microsoft products (MS Office/Windows OS)
• You have a good knowledge of peripherals (printers, PCs/laptops, phones, scanners, etc.)
• Advantage: basic ITIL knowledge
• You understand technology well and have good analytical and communication skills
• You are resilient and can keep a cool head in stressful situations
• A high level of readiness and flexibility regarding working time, such as work on weekends and on-call duty


• Friendly and pleasant working atmosphere
• Flexible working hours and mobile (home) working days
• Motivating, above-average, pay
• Possibility of advancement, in accordance with the performance
• Working in an international environment
• Support for further education and training
• Holiday up to 30 days and free days for certain private occasions
• Paid public transport costs
• Additional, performance-based, yearly reward

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