Market & Customer Research Specialist (m/f)
60% Office / 40% Remote, Croatia
We’re building a Market & Customer Research team in Zagreb! Join us and play a key role in supporting data-driven decisions and delivering valuable customer insights for one of Switzerland’s leading retailers – Manor AG.
As a Market & Customer Research Specialist (m/f), you will work in a 50% part-time role, designing and executing research projects, translating data into actionable insights and supporting marketing and customer strategies.
💡 What you’ll do:
- Plan and conduct market and customer research (quantitative & qualitative)
- Design questionnaires and collaborate with stakeholders to define research goals and approach
- Analyze research results and translate them into clear, actionable business recommendations and present insights to stakeholders
- Monitor market trends and competitors to support strategic decisions
- Collaborate closely with Marketing, CRM, E-Commerce and Analytics teams, as well as with external partners
🎯 What we’re looking for:
- Bachelor’s or Master’s degree in Business Administration, Market Research, Social Sciences, Economics or a related field
- Professional experience in market and/or customer research; experience in retail or consumer goods is an advantage
- Strong analytical and communication skills
- Knowledge of quantitative & qualitative market research methods
- Proficiency in PowerPoint and Excel
- Fluency in German and English
🚀 Why join us?
- Friendly, collaborative and international work environment
- Hybrid work model
- Opportunities for professional growth and development
- Competitive salary and performance-based rewards
- Up to 30 days of vacation, plus additional time off for special occasions