Customer Care Specialist – Student (m/f)
Hybrid work model, Croatia
We’re looking for students to join our Customer Care team in Zagreb and support customers of Manor AG, one of Switzerland’s leading retailers.
As a Customer Care Specialist – Student (m/f), you’ll be the first point of contact for customers, providing friendly and reliable support across different communication channels.
💡 What you’ll do:
- Provide support to Swiss customers via phone, email and chat
- Respond to customer inquiries and provide relevant information and assistance
- Handle customer requests in collaboration with other teams
- Create, track and update customer requests and escalate them when needed
- Provide administrative and back-office support
- Collaborate with internal teams and external partners
🎯 What we’re looking for:
- Fluency in German, French or Italian
- Good communication and organizational skills
- Customer-oriented and friendly approach
- Resourcefulness and attention to detail
- Positive attitude and reliability
- Previous experience in Customer Care, e-commerce or retail is a plus
🚀 Why join us?
- Friendly, collaborative and international work environment
- Flexible work schedule
- Opportunity to work with one of Switzerland’s leading retailers