IT Store Operation Application Manager
60% Office / 40% Remote, Croatia
YOUR TASKS/JOB DESCRIPTION
• Monitoring the current ERP processes with a focus on omnichannel processes
• Informing application users about faults, application messages and planned or unplanned interruptions
• You are in direct contact with internal IT, external IT partners and business end users
• You work with Microsoft Dynamics 365 for Operations and Finance, Azure DevOps, Microsoft Teams and with a Ticketing Tool
• Advise and support users in the areas of application and process handling
• You manage issues, bugs and change requests including a possible solution for the attention of the application developers (business analysts)
• Create, update, maintain and manage documentation such as the operations manual.
• Ensuring the planning, coordination and execution of tests for bugs, change requests and application releases
• You enhance the know-how of end users
• Informing application users about faults, application messages and planned or unplanned interruptions
• You are in direct contact with internal IT, external IT partners and business end users
• You work with Microsoft Dynamics 365 for Operations and Finance, Azure DevOps, Microsoft Teams and with a Ticketing Tool
• Advise and support users in the areas of application and process handling
• You manage issues, bugs and change requests including a possible solution for the attention of the application developers (business analysts)
• Create, update, maintain and manage documentation such as the operations manual.
• Ensuring the planning, coordination and execution of tests for bugs, change requests and application releases
• You enhance the know-how of end users
YOUR PROFILE/REQUIREMENTS
You are motivated and open and willing to learn new things every day• Bachelor Degree in Information Technology or related field or High School Diploma with specialisitation in IT
• Seamless working experience in IT positions for the last 5 years
• You are familiar with one programming language ex. SQL, writing processes are not unknown for you
• You already have some experience with Microsoft Dynamics 365 for finance and operations
• You are familiar with different omnichannel processes (offline and online) from the retail industry
• Agile working and Scrum method are not unknown to you
• You already have experience in the retail industry
• You are motivated and open and willing to learn new things every day
• You like to take responsibility and contribute to achieving company goals
• You are reliable and capable of working independently
• You are a teamplayer
• You are able to deal with problems and challenges and keep a clear head
• You are used to work with MS Office products
• Language needed is German (B2) or English (B2), French is a plus
• Seamless working experience in IT positions for the last 5 years
• You are familiar with one programming language ex. SQL, writing processes are not unknown for you
• You already have some experience with Microsoft Dynamics 365 for finance and operations
• You are familiar with different omnichannel processes (offline and online) from the retail industry
• Agile working and Scrum method are not unknown to you
• You already have experience in the retail industry
• You are motivated and open and willing to learn new things every day
• You like to take responsibility and contribute to achieving company goals
• You are reliable and capable of working independently
• You are a teamplayer
• You are able to deal with problems and challenges and keep a clear head
• You are used to work with MS Office products
• Language needed is German (B2) or English (B2), French is a plus
WHAT WE OFFER:
• Friendly and pleasant working atmosphere
• Flexible working hours and mobile (home) working days
• Motivating, above-average, pay
• Possibility of advancement, in accordance with the performance
• Working in an international environment
• Support for further education and training
• Holiday up to 30 days and free days for certain private occasions
• Paid public transport costs
• Additional, performance-based, yearly reward
• Flexible working hours and mobile (home) working days
• Motivating, above-average, pay
• Possibility of advancement, in accordance with the performance
• Working in an international environment
• Support for further education and training
• Holiday up to 30 days and free days for certain private occasions
• Paid public transport costs
• Additional, performance-based, yearly reward